Returns
We have a 7-day return policy, which means you have 7 days after collecting your item to request a return. We cannot accept returns on any food or drink items unless due to damages and issues.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tortworthestateshop.co.uk. Please note that returns will need to be returned to the following address: Tortworth Estate Shop, Box Walk, Tortworth, GL12 8HF
Damages and issues
Please inspect your order upon collection and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
